As the owner of a small business, I am hyper-aware of customer service not only for my own clients but those companies serving me. I could have driven to Chicago to attend a trade show, but simply leaving my car in the parking lot at my hotel would have ran me $32 a day. It quickly became apparent flying was a more economical route, and taking a car from American Airport Car Service was excellent as well. From booking the reservation to their prompt pickup both at my home and meeting my return flight, I would highly recommend this company. Beats paying parking fees or using your own vehicle.
Chalmers Industrial Communications Inc.
Ray Chalmers, Principal

Very nice cars and on time.I am a frequent flier and have used a lot of different airport car service companies to and from DTW Airport and now only use American. They are always prompt with professional drivers that treat me as if I am in a private limo. Never been picked up in a dirty car which is more than I can say about some others I have tried. I am saving about 15% compared to the last company I was using.‎

Just wanted to thank you for the excellent service I experienced this weekend.

Your rates are better than your competitors, you were prompt and efficient, and my driver was very friendly and personable.

All in all, a very good experience. Keep up the good work!
-Don Congdon

Great thank you Carrie,
We go to Detroit quite often ( we are in the travel industry) and will be happy to call you each time, Very impressed with everything from the first phone call.
-Thank you, Debby


I just wanted to say, “thanks.”  Your company was very accommodating and I appreciate that you looked everything up for me as I wasn’t able to get back to a computer to confirm the flight…which arrived late.  I just hope that the driver (who was so wonderful) wasn’t waiting at the airport for too long.   I will definitely recommend your company to others and plan to use it again.
-Many Thanks, Michelle

Thank you again! You are the only company that was so willing to accomodate me with such short notice. I will be sure to pass your name along.
-AnnMarie Ballinger

Hi Carrie,

I just wanted to drop a note and thank you so much for the care that you took with Pastor Roberts this weekend.  I had the opportunity to see his pick up driver and was impressed with his professionalism and courtesy.

We were very satisfied with this company’s performance. Drivers arrived on time, were helpful, polite, and professional. Upon arrival at DTW, driver was waiting in baggage area for pickup. No complaints, would definitely use again.
-Ronald Jirovec